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Commonly Asked Questions

  • What do I do in case of an emergency?

    In the event of an emergency outside of normal business hours, please call 604-279-0022 and follow the prompts. You will be connected to an attendant who will take your call and ask you to state your name, telephone number, address, and the nature of the emergency. The attendant will then contact a Swordfern staff person and relay your information. If necessary, the staff member on duty will contact you directly.

  • What constitutes an emergency?

    Generally speaking, we define an emergency as something that is of a danger or detriment to person or property and cannot be left unaddressed until the next business day without causing greater harm or damage. For instance, if your premises had a burst water pipe and you did not know how to shut it off, that would be a definite emergency. If you notice that some garbage had been left in the parking lot, that would be something we would ask that you contact us during business hours to address.

  • When is my rent due?

    Unless your Lease states otherwise, your rental payments are due on or before the first day of each month in our offices at Suite 5831 Cedarbridge Road, Richmond, BC V6X 2A8. Please make your monthly rental cheques payable to Swordfern Management Ltd. We also offer a Payor Pre-authorized Debit plan. Please click here to download the form.

  • When do I receive the new operating expenses?

    We finalize the Budgets for the properties in November of each year, with the new charges being mailed out in December. If you have not received a statement outlining your new operating expense amounts by the end of December, please contact our office.

  • When are the operating expenses for the year reconciled?

    We reconcile the operating expenses once we have closed out the expenses for the year. Usually this takes place in February, with reconciliations being mailed out in late February or early March.

  • Why does my statement show two line items for Operating costs and Management fees?

    One line item (op-est) represents your operating costs, which are subject to adjustment through reconciliation. The other line item (mgmt) represents the management fee portion of your operating costs, which is not subject to reconciliation. Due to the way our accounting software operates, it is necessary that we break these out into two categories.

  • Does anyone actually read these things?

    Only those individuals who are possessed of great intellect and boundless charisma.